A $13,862,092.02 class action settlement resolves claims that Torrid LLC advertised fake discounts on Torrid.com. The case, Shelby Cline et al. v. Torrid LLC (Case No. 25CV10315, Circuit Court of Oregon, Multnomah County),  covered roughly 728,502 customers in California, Oregon, and Washington who bought products between January 1, 2020, and February 18, 2025. Eligible members received a $15 cash payment or a $15 store voucher. A judge held a final approval hearing on September 19, 2025, and the settlement administrator’s website now lists a signed Final Approval Order among the case documents.

Key Facts

What the Torrid Lawsuit Actually Alleged

Torrid is a plus-size apparel retailer that sells clothing, swimwear, and lingerie in sizes 10 through 30. The brand launched in 2001 as a subsidiary of Hot Topic, opened its first store in Brea, California, and became an independent company in 2015 under private equity owner Sycamore Partners — the same firm that owns Hot Topic. Today, Torrid Holdings Inc. trades publicly on the NYSE under the ticker CURV.

The lawsuit centered on a single accusation: false reference pricing. According to the complaint, Torrid regularly displayed an “original” or “regular” price next to a discounted sale price. Plaintiffs argued that Torrid rarely, if ever, sold products at those listed “original” prices. In their view, the reference price existed only to make the sale price look like a bargain, not to reflect a real prior selling price.

This distinction matters. A retailer can legally run sales. A retailer cannot legally invent a fictitious “was” price just to manufacture the appearance of savings. Several state consumer protection laws treat that practice as unlawful, and the Torrid case leaned on four of them:

• California’s Unfair Competition Law (UCL)
• California’s Consumers Legal Remedies Act (CLRA)
• Washington’s Consumer Protection Act
• Oregon’s Unlawful Trade Practices Act

Named plaintiffs Shelby Cline, Crystal Jillson, Carmen Perez, and Cassaundra Maxwell brought the claims. Class counsel included Simon Franzini and Jonas Jacobson of Dovel & Luner LLP, along with Gary M. Klinger and Alexander E. Wolf of Milberg Coleman Bryson Phillips Grossman PLLC. Torrid’s defense came from James P. Bennett and Benjamin J. Kittay of Morgan, Lewis & Bockius LLP.

Litigation history

Attorney Alexander E. Wolf originally filed a related case, Crystal Jillson et al. v. Torrid LLC, on April 25, 2024, in the U.S. District Court for the Central District of California. Plaintiffs voluntarily dismissed that case without prejudice on February 14, 2025. Four days later, on February 18, 2025, the case reappeared in Oregon state court as Cline v. Torrid, covering the same group of consumers. This kind of jurisdictional shift happens often in consumer class actions and doesn’t affect the merits of the underlying claims — it typically reflects venue strategy among the legal teams.

Torrid denied every allegation. The settlement agreement states plainly that Torrid “disputes Plaintiffs’ allegations, denies that it misled consumers, and contends its advertising was accurate and lawful.” No court ever ruled on the merits of the case. Torrid settled to avoid the cost, delay, and risk of a trial — a standard business calculation, not an admission of guilt.

Who Qualified for the Settlement

Three conditions determined eligibility. A person needed to meet all three:

1. Location: the order’s billing address had to be in California, Oregon, or Washington.
2. Purchase: the person had to buy at least one product on Torrid.com.
3. Timing: the purchase had to fall between January 1, 2020, and February 18, 2025.

No proof of purchase was required. Torrid’s own sales records served as the eligibility check, so class members didn’t need to dig up old receipts or order confirmations.

What Class Members Received

Every eligible class member had a choice between two benefits:

• Cash Benefit: $15, paid by check or electronic payment. This option required a signed Claim Form, submitted under penalty of perjury, confirming the person’s residency and purchase during the class period.
• Credit Benefit: a $15 store voucher, sent by email, redeemable for a single purchase on Torrid.com or at a physical Torrid store, applied before tax and shipping.

Anyone who did nothing received the Credit Benefit automatically. Only class members who wanted the cash option needed to act.

The real math behind the settlement: the $13.86 million total doesn’t all flow to consumers. It funds several categories:

• Cash and voucher benefits for the roughly 728,502 class members
• Notice and administration costs of $129,562.02, paid to Kroll Settlement Administration
• Incentive awards of up to $5,000 for each of the four named plaintiffs
• Attorneys’ fees and expenses of up to $2,800,000, subject to court approval

None of these additional costs reduce the value of individual cash or voucher benefits — the settlement agreement guarantees that class payments stay at $15 regardless of fee awards. Still, dividing the $13.86 million total by 728,502 class members works out to roughly $19 per person before administration costs and fees, a useful benchmark for understanding how settlement value gets allocated across a large class.

Settlement Timeline

A note on the exclusion and objection deadline: some secondary sources list this deadline as July 28, 2025. The settlement administrator’s own website and FAQ page — the authoritative source — list August 13, 2025. This article uses August 13, 2025, sourced directly from torridclassaction.com. If your records show a different date on personal correspondence from Kroll, follow the date on your individual notice, since administrators occasionally adjust deadlines for specific mailing batches.

Where the Case Stands Now

Here’s the update the rest of the internet hasn’t caught up on: the settlement administrator’s official documents page now lists a “Cline v. Torrid Final Approval Order” alongside the settlement agreement, complaint, and notice documents. That filing indicates the court approved the settlement following the September 19, 2025 hearing.

What’s confirmed: the Final Approval Order document exists on the court-authorized settlement website. A hearing to decide final approval took place as scheduled on September 19, 2025.

What we could not independently verify at the time of this update: the exact date the judge signed the order, and the specific date payments went out. The settlement agreement states that awards go out roughly 60 days after final approval, once any appeal period passes, which would place distribution in approximately November 2025 if no appeal delayed the process. We’re flagging this as our best estimate based on the settlement’s stated timeline, not a confirmed distribution date. Readers who want the exact figures should check the Final Approval Order directly at torridclassaction.com/documents or call the settlement administrator at (833) 890-5912.

This kind of clear separation between confirmed fact and reasonable estimate matters. Settlement administrators sometimes revise timelines, and appeals, while uncommon in consumer class actions this size, can add months to a payout schedule.

If You Never Received Your Payment

Kroll sent settlement notices by email to the address most recently associated with a class member’s Torrid.com purchase, or by mail if no email was on file. A common problem showed up repeatedly in public comments on class-action tracking sites: eligible customers in Washington, Oregon, and California reported spending significant money at Torrid over the class period but never receiving a notice or Class Member ID.

If that happened to you, a few steps can help:

• Check your spam and promotions folders. Settlement notices from Kroll sometimes land in filtered folders, especially if your inbox routes retail-related emails automatically.
• Confirm which email address Torrid has on file. The notice went to whatever address was tied to your most recent Torrid.com purchase — not necessarily your current primary email.
• Contact the settlement administrator directly. Call (833) 890-5912 or write to Cline v. Torrid, c/o Kroll Settlement Administration LLC, P.O. Box 225391, New York, NY 10150-5391.
• Understand the claims deadline has passed. The claim window closed August 26, 2025. If you missed it, you’re not automatically excluded from all benefits — class members who took no action still qualify for the automatic $15 Credit Benefit, though the cash option required a timely claim.

One caution: submitting a claim form involves an attestation “under penalty of perjury.” Only file if you genuinely meet the eligibility criteria above.

Why This Keeps Happening: The Bigger Pattern

Torrid isn’t an isolated case. Reference-price litigation has become one of the most common consumer class action categories against retailers in the past several years, a category that has also produced settlements against Kohl’s, Kipling, Tuft & Needle, and Barefoot Dreams, among others.

The pattern typically follows the same structure: a retailer runs frequent or near-permanent “sales,” a plaintiff’s firm analyzes pricing history to show the “original” price was rarely or never charged, and the case settles for a fraction of the class’s alleged damages rather than proceeding to trial. For shoppers, the practical lesson holds across every version of this case type: a listed discount reflects marketing language, not a guaranteed comparison to a genuine prior price. Comparison shopping against a product’s actual sale-price history, rather than trusting an “original price” label, remains the more reliable way to judge whether a deal is real.

FAQs

Is the Torrid class action settlement final?

The court held a final approval hearing on September 19, 2025, and the settlement administrator’s website now lists a signed Final Approval Order among the official case documents. The claims period has closed, and no new claims are being accepted.

How much money did Torrid pay in the settlement?

The total settlement value is $13,862,092.02. This figure covers class member benefits, administration costs, incentive awards for the named plaintiffs, and attorneys’ fees.

Do I still get a payment if I missed the claim deadline?

Yes, in most cases. Class members who didn’t submit a Claim Form by August 26, 2025, still receive the automatic $15 store voucher by default. Only the cash payment option required a timely claim.

Can I sue Torrid separately over fake discounts?

Generally, no. Submitting a claim, or simply doing nothing and accepting the automatic voucher, releases your right to sue Torrid individually over the claims covered by this settlement. Only class members who formally excluded themselves by the August 13, 2025 deadline preserved that right.

Why did Torrid settle instead of going to trial?

Torrid denied all wrongdoing throughout the litigation and has not admitted that it misled consumers. Settling avoided the cost, delay, and uncertainty of a trial — a common business decision in consumer class actions, regardless of the underlying merits.

Is Torrid Holdings the same company as Torrid LLC?

Torrid LLC operates Torrid.com and is the named defendant in this settlement. Torrid Holdings Inc. is its publicly traded parent company on the NYSE under ticker CURV. Some online case listings referencing “Torrid Holdings” concern unrelated securities litigation involving investors in the parent company’s stock, not this consumer discount settlement — a distinction worth checking carefully if you find a case listing referencing Torrid Holdings.

Disclaimer: This article summarizes publicly available court filings and the official settlement website. It is not legal advice. For case-specific questions, contact the settlement administrator at (833) 890-5912 or consult a licensed attorney.

Written by

Musarat Bano

Musarat Bano is a content writer for JudicialOcean.com who covers lawsuits, legal news, and general legal topics. Her work focuses on research-based, informational content developed from publicly available sources and is intended to support public awareness. She does not provide legal advice or professional legal services.

EmailLinkedInWebsite